Sales Policy for Activehato.net
Effective Date: January 3, 2025
Welcome to Activehato.net!
At Activehato.net, we take pride in offering premium quality plants and gardening products. We strive to create a seamless and satisfying shopping experience for all our valued customers. This sales policy outlines the terms and conditions related to purchases, returns, shipping, and more. By making a purchase on our website, you agree to the terms outlined below. We encourage you to read through this policy carefully before making any transactions.
1. Products and Availability
Activehato.net specializes in a wide range of high-quality plants and gardening supplies. Our offerings include indoor plants, outdoor plants, pots, soil, fertilizers, and other essential gardening accessories. We ensure that all products available on our website are sourced from reputable suppliers and meet the highest standards of quality.
However, availability may vary, and some items may be temporarily out of stock. In case an item is not available for immediate shipment, we will notify you via email and provide you with an estimated restock date, or you may opt for a refund if you prefer not to wait.
If you encounter any difficulties finding the product you are looking for, please feel free to contact us at info@activehato.net or call our customer support team at (317) 831-5641.
2. Ordering Process
To place an order on Activehato.net, simply browse our website at activehato.com and add the desired items to your shopping cart. Once you are ready to proceed, follow the checkout process, where you will be asked to provide your shipping information and payment details.
We accept various payment methods, including major credit cards and online payment platforms, ensuring that your transactions are secure. After your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
3. Pricing
All prices listed on our website are in USD and may be subject to change without prior notice. Taxes, shipping fees, and any additional charges will be calculated during the checkout process based on your location.
Please note that while we strive to maintain accurate pricing, errors may occasionally occur. In the event of a pricing error, we will inform you and provide the option to proceed with the order at the correct price or cancel the order for a full refund.
4. Shipping and Delivery
At Activehato.net, we offer reliable shipping services to ensure your plants and gardening products arrive safely and promptly. We ship to various locations within the United States, including all 50 states.
Shipping Costs: Shipping fees are calculated based on the size, weight, and destination of your order. You can view the estimated shipping cost at checkout.
Order Processing Time: Once your payment is confirmed, orders are usually processed within 1-3 business days. However, during peak seasons or holidays, processing may take longer.
Delivery Times: Delivery times depend on the shipping method selected and the destination. Typical delivery times range from 3 to 7 business days for standard shipping. For expedited shipping, please refer to the shipping options available at checkout.
Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.
Important Note: Plants are living products, and while we take great care in packaging them securely, we recommend that you or someone at the delivery address is available to receive the shipment to prevent damage.
5. Returns and Exchanges
We understand that sometimes purchases may not meet your expectations. If you wish to return or exchange any items, please follow our return process outlined below:
Return Window: Returns are accepted within 14 days of receiving your order. We offer exchanges or store credit for most products. However, certain items, such as plants that are in poor condition due to improper care or neglect, are non-returnable.
Condition of Items: To qualify for a return or exchange, products must be unused, in their original condition, and in the original packaging. Plants that have been damaged due to mishandling or improper care will not be accepted for return.
Return Process: To initiate a return or exchange, please contact our customer service team at info@activehato.net with your order number and a brief explanation of the issue. We will guide you through the process and provide a return shipping label if applicable.
Refunds: Refunds will be processed to the original payment method after the returned items are received and inspected. Please note that shipping fees are non-refundable.
6. Customer Support
We are committed to providing excellent customer service at Activehato.net. Should you have any questions or concerns about your order, products, or the sales process, our customer support team is ready to assist you. You can contact us through the following channels:
Email: info@activehato.net
Phone: (317) 831-5641
Address: 8741 S County Rd #825 E Plainfield, Indiana
We aim to respond to all inquiries within 24 hours during business days (Monday to Friday).
7. Privacy and Security
At Activehato.net, we take your privacy and security seriously. All personal information provided during the checkout process is encrypted and handled securely. We do not sell or share your personal data with third parties, except as necessary to process your order (e.g., shipping carriers, payment processors).
For more information, please review our Privacy Policy on our website.
8. Terms and Conditions
By placing an order on Activehato.net, you agree to be bound by our terms and conditions, as outlined in this Sales Policy and our Privacy Policy. We reserve the right to amend these policies at any time. Any changes will be reflected on this page, and the updated policies will become effective immediately upon posting.